Privacy Policy

1. Introduction

At AIB.Smart ("we", "our", or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We adhere to the highest standards of data protection and comply with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant data protection laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you contact us or use our services.
• Technical Information: IP address, browser type, device information, operating system, and other technical details when you visit our website.
• Usage Information: How you interact with our website and services, including pages visited, time spent, and actions taken.
• Client Systems Information: When providing troubleshooting or technical support services, we may access information about your systems with your explicit permission.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support and respond to your inquiries
• To improve our website and services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for data transmission
• Secure storage with industry-standard encryption
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Staff training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hi@aibsmart.com
Phone: +233550061197
Address: Accra, Ghana.